Complaint resolution ranking — last 12 months
Ranks are based on resolutions confirmed by the complainants themselves. The lower bound of a confidence interval keeps brands with very few cases from reaching the top by chance.
- Score: 95% Wilson lower bound of the resolution rate
- At least 5 concluded complaints
- Sponsorship never affects rank
- Read the method
Ranking
0 brands ranked · By score
No brand has enough concluded complaints in this period to be ranked.
Measures in this table
- Resolution rate
- Share of concluded complaints the user confirmed as resolved. A brand's statement alone does not count as a resolution.
- Score
- The 95% Wilson confidence-interval lower bound of the resolution rate. Brands with few cases get a lower bound, so small samples like 2/2 do not outrank broad ones like 40/45. Ties are broken by the lower bound of the response rate, then by the shorter median first response time.
- Response rate
- Share of published complaints that received a public reply from a brand representative.
- Median first response time
- Median time from publication to the first brand reply.
- Satisfaction
- Average of 1-5 ratings given only by complainants for their own published cases. It is not a measure of the brand's overall quality or a payment guarantee.
The ranking only measures how complaints on this platform were resolved; it is not a verdict on a brand's overall trustworthiness, licence status or payment guarantee. How is this calculated?